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AquaCalc Customer Support

If you have problems or questions regarding any of the products we sell or support encourage you to contact Customer Support.

Telephone Support

Telephone customer support is available through the West Coast Office
Monday through Friday 10 AM to 4 PM Pacific Time:
+1 (916) 372-0534

E-mail support

Please use our Customer Support e-mail address if you have problems or urgent issues outside of these hours.

Customer support e-Mail: support@aquacalc.com

AquaCalc Repairs

Important: AquaCalc will be changing the address for repairs in 2017. Be sure to contact us before sending in your AquaCalc.

The Repair Center handles repairs and sells accessories for all makes and models of AquaCalcs. AquaCalc LLC will provide support for AquaCalcs sold by JBS Energy, Inc. during their one year warranty period. Please contact Customer Support to obtain an RMA number and a shipping address BEFORE sending in an AquaCalc for repair.

Frequently Asked Questions

Get answers to our most frequently asked questions.


You can get software, manuals and other handy items directly from our Download Center.


Find out how you can update to the latest version of software for your AquaCalc Pro, AquaCalc 5000 or AquaCount.

AquaCalc LLC. ·telephone +1.916.372.0534 - E-mail: sales@aquacalc.com

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AquaCalc LLC

is a Limited Liability Company formed in Ohio and a partnership between JBS Instruments, designers and manufacturers of the AquaCalc for over 25 years, and the Rickly Hydrological Company, the leader in hydrological equipment manufacture and distribution.


This partnership formalizes a relationship that spans decades of mutual collaboration, and anticipates the future of hydrological current meter technology.