<title> <META NAME="description" CONTENT="AquaCalc LLC / JBS Instruments specializes in stream flow measurement devices like the AquaCalc that are used in the field of hydrology."> <META NAME="keywords" CONTENT="jbs instruments aquacalc aquacount stream flow measurement water discharge current meter hydrology usgs"> </title>

AquaCalc Customer Support

If you have problems or questions regarding any of the products we sell or support encourage you to contact us at AquaCalc Instruments.

Telephone Support

Telephone customer support is available through the West Coast Office

Monday through Friday 10 AM to 5 PM Pacific Time:
Telephone: +1 (916) 372-0534

E-mail support

Please use our Customer Support e-mail address if you have problems or urgent issues outside of these hours.

Customer support e-Mail: support@aquacalc.com

AquaCalc Repairs

Important: AquaCalc will be changing the address for repairs. Be sure to contact us before sending in your AquaCalc.

The Repair Center handles repairs and sells accessories for all makes and models of AquaCalcs. AquaCalc LLC will provide support for AquaCalcs sold by JBS Energy, Inc. during their one year warranty period. Please contact Customer Support to obtain an RMA number and a shipping address BEFORE sending in an AquaCalc for repair.

Support Topics


Frequently Asked Questions       

Get answers to our most frequently asked questions.


You can get software, manuals and other handy items directly from our Download Center.


Find out how you can update to the latest version of software for your AquaCalc Pro, AquaCalc 5000 or AquaCount

Help for Developers / Sample AquaCalc Output

This section includes samples of AquaCalc output and help for developers wishing to import AquaCalc output into their programs, or interact with the AquaCalc or interact with the AquaCalc DataLink program.


Customer Support

AquaCalc LLC. telephone +1.916.372.0534 e-mail: sales@aquacalc.com

Need Accessories or Cables?

We have replacement parts and cables for the AquaCalc line of stream flow computers including the Digital Pygmy Magnetic Head retro fit your old Pygmy Current Meter with a new digital magnetic sensor.

Find Accessories and Cables here.

Contact Us